---
title: Let your interviewer answer questions (Knowledge)
description: Give your AI interviewer product docs, FAQs, or help pages so it can answer respondent questions and resolve issues in real time.
canonical: https://chatwisp.ai/knowledge-base/ai-interviewer/knowledge-grounding
---

# Let your interviewer answer questions (Knowledge)

# Let your interviewer answer questions (Knowledge)

Your AI interviewer can do far more than ask questions — give it a **knowledge base** and it becomes a real expert, able to **answer respondent questions** and **resolve issues** right inside the conversation. No more "I don't know, I'll pass this along." Your interviewer can help immediately.

## Two layers of knowledge

- **This form's knowledge** — documents and links that belong to just this form. Your interviewer checks here first; it is the primary reference.
- **Company knowledge** — a reusable library you build once in your dashboard and attach to any form as background context (policies, product docs, help pages).

## What you can add

- **PDF, DOCX, CSV, TXT, or Markdown files** — uploaded directly.
- **Web page links** — ChatWisp reads the page for you, and links can **auto-refresh weekly** (or on demand), so a page you point at stays current without re-uploading.

## Control when it helps

- **Answer questions** — the interviewer helps when someone asks or raises a concern.
- **Proactively** — it may also volunteer a relevant fact without being asked.
- **Off** — knowledge stays private and the interview behaves normally.

## Guide the helper

Write short **instructions** ("answer billing questions from the policy doc; keep it brief") and an **escalation message** for when your knowledge has no answer ("I'll pass that to our team — they'll follow up by email"). Your interviewer will never make up an answer. Respondents see a subtle "from {your source}" note when it answers from your material — building trust without breaking the conversational feel.

## The closing concierge

Flip the **"Help them on the way out"** toggle and your closing moment becomes proactive: once the questions are done, the interviewer reviews what the person shared, points them to the right help from your knowledge, and asks if it can answer anything else — then keeps helping until they are satisfied. A great way to turn a survey into a genuinely useful moment.

## Related

[The research motive & guardrails](/knowledge-base/ai-interviewer/motive-and-guardrails) · [Conversation style & how deeply the AI probes](/knowledge-base/ai-interviewer/conversation-style-probing)