---
title: Data quality & the Trust Engine
description: ChatWisp automatically scores response quality and flags low-effort, bot-like, or suspicious responses so your numbers stay trustworthy.
canonical: https://chatwisp.ai/knowledge-base/results/data-quality
updated: 2026-09-19
---

# Data quality & the Trust Engine

# Data quality & the Trust Engine

Not every response is equally valuable. ChatWisp's **Trust Engine** automatically scores the quality of each completed session — reliably and with a clear explanation — so junk does not quietly distort your results.

## What the Trust Engine watches for

- **Speeding** — answers arriving faster than the question could possibly be read.
- **Straight-lining** — giving the same rating to every question.
- **Gibberish or low-effort text** — keyboard mashing, "asdf," "idk," or one-word answers to open questions.
- **Duplicate answers** — verbatim responses copied across multiple sessions.
- **Repair thrash** — the interviewer having to re-ask many times because answers were hard to parse.
- **Contradictions** — a high recommendation score alongside clearly negative comments.

## Quality levels and your control

Each session gets a label (high / medium / low / flagged) with a plain-English explanation. **Flagged responses are set aside from your charts by default** — so they do not skew your averages — but your raw export always stays complete.

You are fully in control: open any response and **Accept** it (to count a flagged one) or **Reject** it (to exclude one the engine missed). Charts recalculate accordingly, and you always see what changed.

## Trust your numbers

The Trust Engine does not delete or hide data — it gives you transparency and control. Low-effort and bot-like responses do not silently distort your KPIs, and you have the final say on every judgment call without ever losing the underlying data.

## Common questions

### What counts as a low-quality response?
Speeding through questions, straight-lining the same answer down a scale, gibberish text, and verbatims duplicated across sessions. Each is scored separately, so one odd signal does not condemn an otherwise good response.

### Does ChatWisp delete bad responses automatically?
Never. Flagged responses go to a review queue for you to accept or reject, and your decision is recorded. Nothing is removed on your behalf.

### Will rejecting a response remove it from my export?
No. The raw export always stays complete so your data is never silently trimmed. Rejection affects the quality-weighted charts, not the underlying record.

### Do AI interviews get less junk than static surveys?
They tend to, because a follow-up question is harder to satisfice through than a grid of radio buttons. The Trust Engine still runs either way.

## Related

[The results dashboard](/knowledge-base/results/results-dashboard) · [Exporting your data](/knowledge-base/results/exporting-data)