---
title: Voice usage & workspace insights
description: See how your audience is using voice, and get a bird's-eye view of activity across all of your forms.
canonical: https://chatwisp.ai/knowledge-base/results/voice-and-workspace-insights
updated: 2026-09-19
---

# Voice usage & workspace insights

# Voice usage & workspace insights

## Voice usage insights

When respondents use voice in your forms, your results page surfaces a clear **voice usage** summary — visibility into how your audience is actually engaging:

- How many sessions used voice rather than text.
- How much was spoken.
- A breakdown by voice and speaking model, so you can spot preferences.

This is a **planning and visibility tool**. Preview and test sessions are excluded, so the picture reflects real respondents only. Use it to refine your voice choice, adjust your speaking pace, or decide how prominently to feature voice in future campaigns.

## Workspace-wide insights

Beyond individual forms, workspace owners can view a **workspace-level Insights** dashboard that rolls up activity across all your forms in one place:

- **Headline counts** — total forms, live forms, total responses, overall completion rate, and team size.
- **30-day response trend** — spot momentum and viral moments at a glance.
- **Forms-by-activity table** — see which forms are busiest and which need attention, each linking to its results.
- **Voice / text / mixed breakdown** — how people are choosing to answer across everything.
- **Workspace-wide voice usage** — a summary of voice adoption across your whole portfolio.

This gives you a single, bird's-eye read on everything your team is running — so you can spot trends, double down on what works, and keep your whole research program healthy.

## Common questions

### What is a voice credit?
The unit a completed AI voice response costs. A standard-voice response costs one; an enhanced-voice response costs more, and the exact multiplier is shown wherever you pick a voice.

### What happens when we run out of credits?
Nothing breaks for your respondents. The voice form degrades to a standard no-AI form so people can still answer, and the credit meter tells you before you get there.

### Do previews and test runs cost credits?
Preview sessions are excluded from your counts, caps and results, so testing your own form does not spend your allowance or skew your data.

### Where do I see spend across the whole workspace?
The workspace insights view rolls up every form: responses collected, voice usage by form, and how much of the monthly allowance is left.

## Related

[Talk to your data: the Insight Analyst](/knowledge-base/results/insight-analyst) · [Working as a team](/knowledge-base/account-team/team-and-roles)