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The ChatWisp blog

Notes on AI-first forms, conversational research, and what people tell a good interviewer.

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Your NPS Score Isn't the Problem. Your Follow-Up Question Is.

In 2021, Gartner predicted 75% of organizations would ditch NPS by 2025. Didn't happen. The score is fine as a trigger. The follow-up question is where programs actually die.

2026-08-06 · 4 min read · nps · customer-feedback · follow-up-questions · product-feedback