ChatWisp is built on a simple belief: a respectful conversation produces better data and protects your brand. This respect is not a feature you turn on — it is wired into the conversation engine itself.
How respect works in practice
- "Move on" / "skip" always works. An optional question is skipped gracefully. A required one gets a single, kind, pressure-free nudge — then moves on regardless.
- "I'm done" is honored instantly. The interviewer stops probing, asks only the remaining required questions plainly, and wraps up briefly — because directness is kindness when someone wants to leave.
- Frustration is detected and respected. If someone gets irritated, the interviewer stops following up until they re-engage. It never argues or digs in.
- Empathy is genuine, not performative. Real feeling words earn a brief, specific acknowledgment; a merely low score earns neutral curiosity, not over-the-top sympathy.
- People can steer. If a respondent goes off on a tangent, the interviewer acknowledges it warmly and gently brings the conversation back.
- No repetition. The interviewer remembers everything said and never re-asks or reuses a phrase.
Voice is always optional
A text path is always available and first-class — voice respondents can switch to typing any time, and text respondents can add voice if they want. Captions are always live, keyboard navigation is fully supported, and animations respect reduced-motion preferences.
The result
Respondents finish feeling heard rather than processed. That means higher completion rates, more honest answers, and a brand experience people remember fondly.
Related
Accessibility & inclusivity · What your respondents experience