ChatWisp is built on a simple belief: a respectful conversation produces better data and protects your brand. This respect is not a feature you turn on — it is wired into the conversation engine itself.
How respect works in practice
- "Move on" / "skip" always works. An optional question is skipped gracefully. A required one gets a single, kind, pressure-free nudge — then moves on regardless.
- "I'm done" is honored instantly. The interviewer stops probing, asks only the remaining required questions plainly, and wraps up briefly — because directness is kindness when someone wants to leave.
- Frustration is detected and respected. If someone gets irritated, the interviewer stops following up until they re-engage. It never argues or digs in.
- Empathy is genuine, not performative. Real feeling words earn a brief, specific acknowledgment; a merely low score earns neutral curiosity, not over-the-top sympathy.
- People can steer. If a respondent goes off on a tangent, the interviewer acknowledges it warmly and gently brings the conversation back.
- No repetition. The interviewer remembers everything said and never re-asks or reuses a phrase.
Voice is always optional
A text path is always available and first-class — voice respondents can switch to typing any time, and text respondents can add voice if they want. Captions are always live, keyboard navigation is fully supported, and animations respect reduced-motion preferences.
The result
Respondents finish feeling heard rather than processed. That means higher completion rates, more honest answers, and a brand experience people remember fondly.
Common questions
What stops the AI asking endless follow-ups?
Hard limits in code, not politeness. There is a ceiling per question and a budget per session, and neither can be exceeded by the model no matter how interesting an answer looks.
What happens if someone says they are done?
The interview takes them at their word. Optional questions are skipped, anything still required gets one gentle nudge, and then it wraps up. Repeated frustration also switches probing off for the rest of the session.
Can a respondent refuse one question without abandoning the form?
Yes. Any question you mark optional shows a visible way out, worded "Prefer not to say" on contact fields, and skipping is recorded honestly rather than stored as a blank answer.
Is a partial response wasted?
No. Whatever someone answered is kept, and you can route abandoned responses to your own tools if you want to follow up.
Related
Accessibility & inclusivity · What your respondents experience