A score tells you something changed. ChatWisp interviews every customer by voice or chat, asks the follow-up a researcher would ask, and hands your team the reasoning behind the number.
Someone rates you a 4 and mentions the handover was rough. The interviewer asks what happened during the handover, and you get the specifics instead of a shrug.
Every interview captures a real NPS, CSAT or effort score next to the story. Structured data for the dashboard, verbatims for the room.
Quotes stay linked to the response that produced them, so you can go from a theme straight to the transcript it came from.
Start from a customer-experience template, tell the agent what to change, and share the link.
Open one built for the job: NPS, CSAT, customer effort, churn, a support follow-up. Each arrives with its questions, scoring and branching already wired.
Describe the change in plain language. It rewrites questions, adds branching, sets the interviewer's tone and restyles the form.
People answer by talking or typing, on a phone or a laptop, in any of 40 languages. Anything you marked optional, they can skip.
Themes, drivers and drop-off are computed from the responses. Ask what changed since last quarter and the analyst answers from your data.
Every one is editable. Nothing is locked.
The score plus the story: why customers feel the way they do.
Use templateMeasure how hard it was, then find the steps that made it hard.
Use templateUnderstand customer satisfaction, needs, and pain points in depth.
Use templateDiscover the real reason customers leave and what could have kept them.
Use templateAfter the ticket closes, find out how support actually felt.
Use templateMost survey tools give you a form builder and stop there. Ours is an agent you talk to, and it stays with you after the responses arrive.
It builds. Describe what you want to learn and the agent drafts the questions, picks the right answer types, wires the branching and writes the interviewer's brief. You can also start from a template and tell it what to change.
It designs. Ask for a darker theme, a photo background, a different typeface or a welcome screen, and it restyles the form. Nothing here needs CSS.
It edits. Change your mind later and say so in plain language. "Drop question four, make the last one optional, ask about pricing instead." It applies the edit and you can undo it.
It reads the results. When responses land, the analyst finds the themes, ranks what moves your score, flags where people drop off, and answers follow-up questions about your own data. Every number it reports is computed in code, so it cannot invent one.
Your logo, colours and fonts carry through every screen. On paid plans you can take our branding off entirely.
Fourteen colour themes crossed with typography, density, shape and backdrop. Pick a named style and the whole form takes it.
Licensed and served from our own domain, so an embedded form never calls someone else's CDN.
Full-frame designed openers and closers, with video where you want it, instead of a bare title and a thank-you line.
A small, optional flourish when someone answers. Respects reduced-motion settings without being asked.
No. Voice is on by default because it gets longer answers, but the same form works as a chat, and a respondent can switch mid-interview. You can also run it as a classic form with no AI at all.
Most run two to four minutes. Follow-ups are capped in code, so the interviewer cannot keep digging past the limit you set, and a respondent who says they are done is taken at their word.
Yes. Ask the NPS question the same way you always have and the score is captured as a real 0 to 10 number. The interview adds the reasoning on top rather than replacing the metric.
Every number on the results page comes from code, not a model: counts, distributions, significance and drop-off are all computed. The model writes the prose around numbers it was given.
Your logo, colours, fonts and background carry through every screen on any plan. Removing ChatWisp's own branding is a paid-plan feature.
Twelve categories, editable end to end. Pick one and make it yours.